RETURNS & EXCHANGE

At Soul by Sisters, we want you to be completely satisfied with your purchase. If you're not happy, we offer a hassle-free exchange or return process.

• In case you don’t like the product, a return request must be made by Call/ WhatsApp on +91-9810306848 within 5 days of delivery of the order. To be accepted, the item must be unused and undamaged and returned in the original packaging. We will issue a replacement, refund or a store credit once the returned goods are received and verified by us. Return shipping for change-of-mind returns is paid by the customer. Requests made after the 5-day window cannot be accepted.
• In case you have received a damaged or wrong product, please report the problem within 48 hours of delivery. To review a damage or defect claim, we need an unboxing video, recorded from the moment you receive the sealed parcel.

CANCELLATION & REFUNDS

In an eventuality that you wish to cancel the Soul by Sisters jewelry, please do so within 6 hours of placing your order. You can call us on +91-9810306848 or email at sistersincexports@gmail.com to cancel your order.

• If we receive your cancellation before your order is dispatched, we will refund your amount after deducting cancellation fee of bank transaction charges.  
• If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges for both Forward and RTO. Also, the charges will be refunded in the original payment mode once we have received the product in case of prepaid orders. For Cash on Delivery orders, refunds are processed via bank transfer to the account under the billing name.
• Please note that only the cost of product is eligible for refund. Fees & charges are non refundable.